he wrote on twitter, i just landed, crash landed an sfo. and then he leaves this one word, surreal. >> it's amazing you see people walking off the plane with their bags. how they had the time and sense of mind to do that. >> well, the question is, is it calm or shock? i think that will be something we're going to talk about in the next hour, the psychological affectss of what has happened. >> and you can see fire crews there dousing the fuselage with water and foam. this man witnessed the landing by a nearby hotel and then noticed a white plume of smoke and saw a large, brief, fire ball that came from underneath the aircraft. you can bet the ntsb investigators will be talking to people like him. >> and there was frustration people there, okay, we are safe, i know as much as anyone has said, let me go home, but they were held at the airport for a while. and we've got a lot more on this story and other big stories that we're covering this morning. >> the next hour starts right now. -- captions by vitac -- www.vitac.com >>> ten hours of calm e